We took the cab to Calgary airport at about 8am, our cab
driver is a great guy he has been driving us the past 10 years, he knows all
about us, he is a good friend, and he helped us with our luggage when we
arrived at the airport, many huge suitcases hard to manage.
Getting to Air Canada counter with all our stuff was not an
easy task, we had to ask an agent where we can get help for over size and over load
luggage travelling with an handicap “my husband Marc”, she indicated a faraway
counter, Air Canada Customer Care, that’s where we had the pleasure to meet
Mike, what a great guy, he took all the pressure out of me, his first words to
me were, don’t worry I will take care of you guys, and he did, he took care of
all our check in luggage, one regular suitcase and 3 huge ones including one
overload, prepared all the paper work, told me that next time we will see our
luggage it will be in Mendoza, after what he put my husband in a wheel chair
and push us though the security, up to Bubble one of the best bar at Calgary
Airport, a great place to sit and relax before your flight, Mike came back
before we boarded to check if everything was fine with us, the best customer
service I ever encounter.
That first flight Calgary - Toronto was ok a lot of turbulence
very shaky, it took 2h for the service to start. We arrived at Toronto got the
wheel chair and an agent to push my husband, I was carrying my equipment in a
backpack and one side bag, plus my computer bag and one carry on, it was impossible
for me to push the wheel chair, at one point they change from the wheel chair
to the golf cart, no space for me this time, and the driver was rude he told me
just follow me, I had to run with all my stuff to keep up with him, my husband
had to ask him to stop, and his answer was “she’ll find you” after few requests
from Marc the driver agreed to stop. Another agent came with a wheel chair up to the
gate.
We were waiting having a beer at a café in front of the
gate, kind of strange nobody was around, the flight between Toronto and
Santiago is always full, nobody means wrong door, in fact it was the wrong door
and when we found out, we had no time to spare, no agent around to help, I
began to push Marc wheel chair with one hand and start running, he used his
cane to open the way, I am sure we look like crazy people, but we got to our
door in time. The plane was delayed cause by problem with catering but Air
Canada agents were very nice, cracking joke to help relax the atmosphere, we
embarked 1/2h late, and the flight was very smooth, we drank few bottles of
wine had diner and movies, my favorite one was The Angriest Man in Brooklyn
with Robin Williams, if you like Robin Williams don’t listen to the bad
critics, and watch it! We probably sleep
3h during the flight, wake up got breakfast, and landed in Santiago, perfect
flight, 11h without any turbulence, baby crying, just perfect all the way.
An agent was waiting for us with a wheel chair outside the
plane, she was able to speak some English, she was so nice and relax,
hey this is the way in South America, she bring us to Lan Chile, Lan is one of
Air Canada Partner, they check our papers, and we were on our way to the gate,
we asked Marisa to bring us to the best bar, and she found one close to our
gate. Before boarding the attendant called us and change our seat, because Marc
is handicap they put us in row one, at boarding they help Marc and also help me
carrying my stuff, great service. As soon as we sat the agent came to us and
asked Marc how she can assist him if the plane crash, his response was take my arm
and run, she found that very funny!
What a beautiful flight this time we flew at a higher
altitude over the Andes, because the flight is so short about 25min, you cannot
use the washroom, you have to sit all the way, without using electronics, being
in row one is great, but it is also difficult to use my big camera without
being seen by the agents, at one point I couldn’t wait any longer took my
camera out, took some great shots, and quietly put it back in the bag. " All shots were done with my Canon 5D Markiii, Canon 24-105"
We landed in Mendoza,
they carried Marc down the stairs with their new elevator system, got
into the airport, very small airport, the guy that was pushing Marc wheel chair
didn’t spoke any English, he pushed us through the immigration picked up all our
luggage asked one of his body to help him to get a cart, these 2 guys managed to
put all of our luggage on one cart, pushed us through security, carried all the
luggage back into the cart, walked us to the waiting area, we gave them a very
good tip, we were out in less than 10 minutes. Few minutes later our friend
arrived carried all our luggage in his truck, drove us to our house carried all the
luggage in, drove us to our hotel and left. We are planning to go out with him
and his partner for diner at one of Mendoza best restaurant this Friday. After
he left we did some grocery shopping, drank some wine, got to bed around
midnight, it was a very long 48h but a very smooth one, my biggest concern was
the luggage, knowing how smooth it went I would of add one suitcase!!!
My next post will be about Mendoza, and as soon as we are
installed and connected to the internet, I will work on some vlog, to show you
my neighborhood.
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